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SHIPPING & RETURNS
SHIPPING POLICY
Shipping & Returns
At PrimeVibe, we want your shopping experience to be simple, secure, and transparent. Below you’ll find important information about shipping, delivery, returns, and refunds.
Shipping
PrimeVibe ships products to customers in the United States. Shipping times may vary depending on the product, destination, and fulfillment location.
After your order is processed, you will receive an order confirmation. When your order ships, tracking information will be provided when available so you can follow your package.
Please make sure your shipping address is accurate and complete when placing your order. PrimeVibe is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Delivery Times
Estimated delivery times can vary by product and destination. Business days generally exclude weekends and U.S. holidays.
Occasionally, unexpected circumstances such as weather, carrier delays, or high shipping volumes may affect delivery times.
Returns
If you are not satisfied with your purchase, please contact PrimeVibe Customer Service to request a return.
Items must generally be returned in unused and original condition. Some products may have specific return restrictions for hygiene, safety, or other reasons.
Please contact us before sending any item back so we can provide the appropriate return instructions.
Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund.
If your return is approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact PrimeVibe Customer Service as soon as possible. Include your order number and, when applicable, photos of the item and packaging so we can assist you.
Questions?
If you have questions about shipping, returns, refunds, or your order, please contact PrimeVibe Customer Service. We are here to help make your shopping experience as smooth as possible.
RETURN & EXCHANGE POLICY
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